RETURN & REFUND POLICY

Last Updated: September 28, 2026

At Runway Society, we want you to love your purchase. If an item does not work for you, eligible merchandise may be returned within 7 days of delivery, subject to the conditions below.

 

Return Eligibility

ALL ELIGIBLE RETURNS ARE ISSUED AS STORE CREDIT ONLY. RUNWAY SOCIETY DOES NOT OFFER REFUNDS TO THE ORIGINAL FORM OF PAYMENT.

 

To be eligible for a return, merchandise must be returned in its original condition. Items must be:

• Unworn and unused

• Unwashed

• Free from stains, makeup, deodorant, perfume, body odor, pet hair, or other signs of wear

• Free from damage or alterations

• Returned with all original tags attached

• Returned with any original accessories or components included with the item

Items that do not meet these requirements will not be accepted for return.

7-Day Return Window

Customers must request a return within 7 calendar days of the confirmed delivery date shown by the shipping carrier.

Return requests submitted after the 7-day return period are not eligible for return.

To begin a return, contact info@runwaysociety.com with your order number and the item you would like to return.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged due to an error attributable to Runway Society.

Original shipping charges and expedited shipping fees are non-refundable, except where required by law or when Runway Society is responsible for the shipping error.

We recommend using a trackable shipping service when returning merchandise.

Inspection & Refunds

All returned merchandise is inspected upon receipt.

If your return meets our eligibility requirements, your approved refund will be issued to the original method of payment. Please allow additional time for your financial institution to process and post the refund.

Runway Society reserves the right to decline a return when merchandise shows signs of wear, use, washing, alteration, damage, missing tags, or otherwise does not meet the conditions stated in this policy.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect item or merchandise that arrives damaged or defective, contact info@runwaysociety.com as soon as possible with your order number and clear photographs of the item so we can review and resolve the issue.

Final Sale Items

Items specifically marked FINAL SALE at the time of purchase are not eligible for return or refund, except where required by applicable law.